We dispatch your order through a reputed logistics partner (Depending on your location). Normally, we ship your order within 10-13 days to reach your doorstep. (Delivery time may be exceeded depending upon your location). In case the customer hasn’t received the order but got the order delivered confirmation by Torn and Stitched or a logistic partner through SMS or mail, in such case customer has to report us within 48 hours after getting the order delivered confirmation. No complaints will be entertained after 48 hours of the delivery confirmation message. We always keep you informed of the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping details such as Courier Company, Docket No, etc.